These Terms of Reservation ("Terms") apply to all bookings and reservations made with Sandhyas Urbania Rentals Bangalore through our website, WhatsApp, phone, email, or any other booking channel.
By making a reservation or paying any booking amount, you acknowledge that you have read, understood, and agreed to these Terms.
01 Booking Confirmation
A reservation is considered confirmed only after:
- The required booking information has been provided;
- The applicable booking/payment amount has been received; and
- We have issued a booking confirmation.
A quotation or enquiry does not by itself constitute a confirmed reservation.
02 Customer Information
Customers are responsible for providing accurate information, including:
- Name
- Mobile number
- Travel date
- Pickup location
- Drop-off location
- Number of passengers
- Vehicle requirements
- Any special requirements
We are not responsible for problems caused by incorrect or incomplete information supplied by the customer.
03 Payment
The customer must pay the amount specified in the quotation, invoice, booking confirmation, or payment request.
Additional charges may apply where applicable for:
- Extra hours
- Extra kilometres
- Additional destinations
- Waiting time
- Parking charges
- Toll charges
- Entry fees
- State permits
- Additional services
- Changes requested by the customer
Such charges will be communicated where reasonably practicable.
04 Cancellation & No-Refund Policy
All confirmed bookings are non-cancellable and non-refundable.
Once a reservation has been confirmed and payment has been received, the customer cannot cancel the reservation and request a refund.
This includes cancellations due to:
- Change of travel plans
- Personal reasons
- Change in number of passengers
- Change of itinerary
- Missed travel
- Late arrival
- Change of flight or train
- Weather-related personal decisions
- Failure to use the booked service
- Any other customer-initiated reason
No refund will ordinarily be provided for a confirmed booking.
However, nothing in this policy is intended to exclude or restrict any refund, remedy, or consumer right that cannot legally be excluded under applicable Indian law. The Consumer Protection Act, 2019 provides consumer remedies and addresses unfair trade practices and unfair contractual terms.
05 Rescheduling
Rescheduling is not guaranteed and is subject to availability.
If we agree to a date/time change, additional charges may apply.
A rescheduling request should be made as early as possible.
A rescheduling request does not automatically create a right to a refund.
06 Vehicle Availability
We will make reasonable efforts to provide the vehicle or service confirmed in the booking.
If circumstances require us to provide a similar or equivalent vehicle, we may do so subject to availability.
07 Driver & Vehicle
Customers must treat the vehicle, driver, and property with reasonable care.
Additional charges may apply for:
- Damage caused by the customer or passengers
- Excessive cleaning
- Loss of vehicle/property items
- Any other customer-caused damage or expense
08 Pickup & Waiting Time
Customers should be available at the agreed pickup location and time.
Additional waiting charges may apply when waiting exceeds the agreed waiting period.
For airport, railway, or other scheduled pickups, customers should provide accurate arrival details.
09 Travel Delays
We are not responsible for delays caused by circumstances outside our reasonable control, including:
- Traffic
- Road closures
- Weather
- Natural events
- Government restrictions
- Strikes
- Accidents
- Vehicle restrictions
- Public emergencies
- Delays caused by airlines, railways, hotels, or other third parties
10 Force Majeure
We will not be liable for failure or delay in providing services where such failure results from circumstances beyond our reasonable control.
Where appropriate, we may offer an alternative arrangement subject to availability and applicable additional charges.
11 Customer Conduct
Customers and passengers must behave lawfully and respectfully.
We reserve the right to discontinue a service where a passenger:
- Behaves violently or abusively
- Damages property
- Engages in unlawful activity
- Creates a serious safety risk
- Harasses or threatens staff or drivers
Any consequences will be handled subject to applicable law and the circumstances of the booking.
12 Third-Party Services
Some travel arrangements may involve third-party service providers.
Where a service is provided by a third party, the third party's applicable terms may also apply.
13 Pricing
Prices quoted are based on the information available at the time of quotation.
Changes to the itinerary, travel dates, vehicle category, duration, distance, passenger count, or requested services may result in additional charges.
14 Taxes and Government Charges
Applicable taxes, tolls, parking charges, permits, entry fees, and government charges may be payable in addition to the quoted service price unless expressly stated otherwise.
15 Website Information
We make reasonable efforts to keep information on our website accurate and updated.
Images are for illustrative purposes unless specifically stated otherwise.
Vehicle models, colours, layouts, amenities, and availability may vary.
16 Complaints & Customer Support
For any booking-related concern, customers should contact us using the details below:
Sandhyas Urbania Rentals Bangalore
- Phone: +91 9980140112 | +91 88842 77112
- Email: sandhyasholidays@gmail.com
- Address: #10, 1st Floor, Dinnur Main Road, RT Nagar, Bengaluru, Karnataka 560032
We will review complaints and attempt to resolve genuine service issues in accordance with applicable law.
17 Governing Law
These Terms shall be governed by the laws applicable in India.
Any dispute shall be subject to the jurisdiction of the courts/consumer forums having jurisdiction under applicable law.
18 Acceptance
By submitting a booking request, making a payment, or confirming a reservation through our website, WhatsApp, phone, or other booking channel, you acknowledge that you have read and agreed to these Terms of Reservation.